SAZ Sports LLP · Version 1.0 · Effective Date: 01 July 2026
This policy governs cancellations, rescheduling, and refunds for bookings, memberships, coaching programmes, tournaments, merchandise, and other services. It should be read alongside the Terms & Conditions.
This policy covers all bookings and purchases made through the SAZ website, mobile application, authorized representatives, and company-operated facilities, unless a service-specific policy states otherwise.
Users can cancel bookings through the Platform subject to applicable cancellation windows. Refundable amounts follow booking rules and promotional conditions. No-shows are ordinarily non-refundable.
Rescheduling is permitted where operationally feasible. SAZ reserves the right to decline requests made after permitted timeframes or when replacement slots are unavailable.
Programme fees are generally non-refundable after commencement unless SAZ cancels the programme or law requires otherwise. Missed sessions by participants are ordinarily non-refundable or non-replaceable unless expressly stated.
Tournament registration fees are generally non-refundable after the registration deadline. For SAZ-cancelled tournaments before commencement, SAZ may provide refunds, credits, or rescheduling options at its discretion, subject to applicable law.
Membership fees are generally non-refundable once activated unless otherwise stated in the membership plan or required by law. Approved refunds account for benefits already utilized.
Merchandise returns, replacements, and refunds follow the Shipping & Returns Policy. Products damaged from misuse, normal wear and tear, or unauthorized alterations ordinarily do not qualify for refunds unless required by law.
Cancellations or interruptions from severe weather, natural disasters, government restrictions, power failures, or other force majeure events are handled per the Terms & Conditions. SAZ may offer rescheduling, credits, or refunds where reasonably practicable.
Approved refunds are ordinarily processed to the original payment method. Where impossible, SAZ may use another lawful refund mechanism.
Refunds are generally initiated within 7-10 business days once approved. Actual credit timelines depend on banks, card issuers, UPI providers, and payment gateways, which SAZ cannot control.
Ordinarily non-refundable items include: convenience fees, payment gateway charges already incurred, no-show bookings, partially used memberships, expired promotional credits, and services expressly identified as non-refundable at purchase time.
SAZ reserves the right to investigate disputed transactions and suspend associated accounts where fraudulent chargebacks or payment abuse are reasonably suspected.
SAZ Sports LLP
Email: sharath@sazsports.club
Phone: +91-95916 00714